Frequent Travellers

Navegante passes

Returns are accepted before the beginning of the month they are for. After that date, you can only exchange a Municipal Navegante for a Metropolitan Navegante, of a higher value, up to the 25th of the month the pass is for.

One municipal pass cannot be exchanged for another.

Family Navegante passes

These cannot be exchanged. They can only be cancelled if none of the cards have been loaded and on presentation of all the household's cards.

Passes valid for 30 days

Before the validity period begins: these can be returned for a full refund;

After the 1st day of validity: returns will only be made with the customer paying a rate of 12,5% of the price of the pass for each day of validity elapsed.

Any fees paid at Multibanco cashpoints will not be returned to the customer.

Returns or exchanges can only be carried out on presentation of the invoice.

Municipal Navegante

A fixed monthly pass, valid for the entire month it is purchased for.

Valid on all regular public transport services within the geographic limits of one municipality, selected from the 18 municipalities in the Lisbon Metropolitan Area (AML).

The validity of municipal passes on CARRIS is limited to the municipalities of Lisbon, Amadora, Loures, Odivelas and Oeiras, but this should be checked per route, depending on the journey to be undertaken. Check here »»

Metropolitan Navegante

A fixed monthly pass, valid for the entire month it is purchased for.

Valid on all regular public transport services in the 18 municipalities in the Lisbon Metropolitan Area. Valid for all stops and routes on the CARRIS network.

Family Municipal Navegante

A fixed monthly pass, valid for the entire month it is purchased for, for three or more members of the same family.

Validity: Valid on all regular public transport services within the geographic limits of one municipality, selected from the 18 municipalities in the Lisbon Metropolitan Area (AML).

The validity of municipal passes on Carris is limited to the municipalities of Lisbon, Amadora, Loures, Odivelas and Oeiras, but this should be checked per route, depending on the journey to be undertaken. Check here »»

Family Metropolitan Navegante

A fixed monthly pass, valid for the entire month it is purchased for, for three or more members of the same family.

Valid on all regular public transport services in the 18 municipalities in the Lisbon Metropolitan Area, and for all the members of the same family. Valid for all stops and routes on the CARRIS network.

Metropolitan Navegante 12

Free for all children up to the age of 12 (inclusive, i.e. up to the last day of the month of the child's 13th birthday), valid on any route, on all regular public transport service operators in the 18 municipalities in the Lisbon Metropolitan Area. To use the Navegante 12 pass, children must have a Lisboa Viva card with the Child profile.

Metropolitan Navegante +65

A fixed monthly pass for over 65s, retirees and pensioners (with a monthly household income less than or equal to the minimum national wage), valid on any route, on all regular public service transport operators in all 18 municipalities in the Lisbon Metropolitan Area.

Senior Citizens' Urban Navegante (30 days)

Pass for over 65s valid on the urban CARRIS network, on the Metro and on CP urban rail routes in Lisbon, including Benfica, Belém and Moscavide stations, for 30 consecutive days counting from the date of loading.

Retirees/Pensioners' Urban Navegante (30 days)

Pass for retirees and pensioners, with a monthly household income less than or equal to the minimum national wage, valid on the urban Carris network, on the Metro and on CP urban rail routes in Lisbon, including Benfica, Belém and Moscavide stations, for 30 consecutive days counting from the date of loading.

Local Route Pass

Pass valid on CARRIS local routes for 30 consecutive days counting from the date of loading.

Parking Pass

The CARRIS + Metro + Parking pass is an integrated pass that allows you to use the CARRIS network and the Metro network and park in EMEL and EMPARK car parks.

Who it's for:

This pass is for users of car parks and public transport in Lisbon City.

All users must have a Lisboa VIVA card.

To purchase your pass with parking, you must:

1. Confirm at the EMEL or EMPARK car park you want to use if there is space available for the month in question (see the car parks that are included in this agreement below);
2. Go to the CARRIS or Metro sales network and load your Lisboa VIVA card;
3. Go back to the EMEL or EMPARK car park in question and present the receipt for your pass. You will then be given a car park access card (valid for 30 days, equivalent to the period loaded on your pass).

Car parks

EMEL: Colégio Militar / Sete Rios / Álvaro Pais / Biblioteca / Universidade / Campo Grande / Areeiro 

+info: https://www.emel.pt/

EMPARK: Docas / Alvalade XXI

+info: https://www.empark.com/pt/pt/

Lisboa VIVA cards can be requested on CARRIS Shops and Kiosks or any Lisbon Region Transport Operator or online, on the VIVA website.

The cards must be renewed before the expiry date indicated on the card.

Lisboa VIVA cards are guaranteed for 2 years from the date of issue.

If a card stops working during this period and has no visible damage, it will be exchanged free of charge.

After this period, or if the card has been damaged by the passenger, they will have to pay for the new card.

If your card stops working:

• Check it using the validation machine or at one of the places on the Sales network. If the card has no available balance, load/top up the card.
• If the card has been loaded/topped up, has an available balance or cannot be read, go to a CARRIS Shop and hand in the card and proof of loading/topping up.

These cards are replaced according to the following rules:

• Cards are only replaced by the operator where they were loaded.
• If the card was loaded at a Multibanco cashpoint, the replacement will be made at the customer support office of any of the operators covered by the card;
• If the card is not working, has no visible damage and is still in the guarantee period, the replacement is free. If the card is damaged or the guarantee period has expired, the cardholder pays for the new card.

In order to continue to be able to use the transport while the card is being produced, when the request for another card has been handed in, a temporary card is provided, called a Temporary Replacement card. This card will be valid for the same period as the card that stopped working.