Find the answer to your questions about travelling by CARRIS. If you can't find the information you want, please contact us.
Does a child over the age of three have to purchase a ticket?
Yes. All passengers over the age of 3 must have a valid ticket: a Lisboa Viva/ Navegante card with child profile, a Navegante 12 pass or an occasional ticket.
I purchased an on-board fare. Can I change vehicles and use them?
No. The on-board fare is exclusive to the trip on which it is purchased.
What is the difference between an Onboard Fare and a Pre-purchased Title?
An Onboard Fare is exclusively purchased on board the vehicles and sold by the Crew Member and is only valid for the same journey.
The Pre-purchased Title is a title that is loaded on a support card (7 Colinas/ Navegante or VIVA Viagem/ Navegante), before any trip.
I mischarged my Viva Viagem/7 Colinas/ Navegante card, can I cancel the shipment?
No. The Viva Viagem/7 Colinas/ Navegante cards once loaded do not allow cancellations.
I misloaded a Municipal Navegante, may I trade for another Municipal Navegante?
You can request the exchange until the expiration date of the title (until the 30th or 31st of the previous month). You must do it in the place where the sale was made (only places with face-to-face service).
After the beginning of validity of the title, it is not possible to exchange one Municipal for another, only one Municipal for one Metropolitan.
Can I trade a Municipal Navegante for a Metropolitan Navegante?
Yes. The exchange of a Municipal Navegante for a Metropolitan Navegante purchased at the ATM can only be done in a customer support office of an operator, until the 25th of this month.
What is the deadline for loading the monthly pass?
These titles are available for sale from the 26th of the previous month and until the 25th of the same month.
Is there a minimum or maximum number of associated cards in Family Metropolitan Navegante?
No. The Family Metropolitan Navegante does not limit the number of cards assigned to a given family provided that the mandatory conditions are met, and at least one aggregate consists of three elements. If you need to, you can use more than one application form.
How and where can I ask for the Navegante School card?
What is the difference between the Navegante School card and the Lisboa VIVA/ Navegante card with Child profile?
The Navegante School card allows free access to the transport network, identifies the student, school and group, gives free access to various EGEAC equipment and the first issue is free.
The Lisboa VIVA/ Navegante card has an emission cost, allowing only access to the transport network.
My student lost the Navegante School card. How should I proceed?
Does the Navegante School card allow you to charge the Family Metropolitan Navegante pass?
Yes. The Navegante School card can be associated with the household that adheres to the Family Metropolitan Navegante pass and load the monthly title.
What is VIVA Go and what is it for?
Lisboa VIVA card
I lost my Lisboa VIVA/ Navegante card and now what?
If you have lost your card in one of our vehicles, please contact us
If you do not know where you lost your card, please inform us immediately of the loss or loss so that it can be annulled. You can request a new card, in our shops and kiosks, for the current price, and request the transfer of the monthly title you had charged.
Do I need a photo to renew my Lisboa VIVA/ Navegante card?
Yes, the photo is mandatory to renew the pass, unless you choose the Pass service in 15 minutes.
My Lisboa VIVA/ Navegante Card doesn’t work, I have to pay for a new one?
If your Lisboa VIVA/ Navegante card does not work, go to a CARRIS Shop.
If the card is in perfect condition, and within the warranty period (2 years), the replacement is free of charge.
If the card shows any damage resulting from misuse, the customer must pay for the issuance of a new card.
I turned 65, I have to make a new card?
How can I request an invoice for an onboard fare?
I did not ask for an invoice with a taxpayer number when I purchased the pass. Can I still do it?
No. The invoice request with the taxpayer number has to be made at the time of purchase.
I am a user with reduced mobility. How can I travel on CARRIS?
Can I carry a bicycle or an electric scooter on buses and trams?
Are animals allowed to be transported on CARRIS?
Can I transport large volumes on CARRIS?
I want to report an incident. What should I do?
Contact us by filling out the form, selecting the subject option "Incident", indicating: date of occurrence, place (direction), description of occurrence, indication of enrollment of those involved and other relevant information for the analysis of the same.
Shipments of tickets at the ATM