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Reduced Mobility

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Reduced Mobility

Reduced Mobility

Accessibility on regular public services

Our buses are fully equipped for accessibility for passengers with reduced mobility (PRM), with space for wheelchairs and backrests.

100% of our buses have low floors and more than 80% are equipped with access ramps.

Fully accessible bus routes

201, 202, 203, 206, 207, 208, 210, 701, 702, 703, 705, 706, 708, 709, 711, 712, 713, 714, 716, 717, 718, 720, 722, 723, 725, 726, 727, 728, 729, 730, 732, 734, 735, 736, 737, 738, 744, 746, 747, 748, 749, 750, 751, 753, 755, 756, 759, 760, 765, 767, 770, 771, 774, 776, 778, 781, 782, 783, 794, 796, 797, 798, 10B, 13B, 19B, 22B, 26B, 29B, 31B, 32B, 34B, 37B, 40B, 45B, 52B, 55B, 58B, 61B, 64B, 65B, 67B, 71B, 72B, 73B, 76B e 79B.

More about the service

Wheelchair transport

Transport of manual or electric wheelchairs is limited to the following sizes and weight:

Length - 1250 mm
Width - 700 mm
Height - 1350 mm
Weight – 300 kg (wheelchair and user)

Reduced mobility scooters

Reduced mobility scooters cannot be transported on our vehicles.

Special reduced mobility service

Door-to-door service, operating through reservations, in all areas of Lisbon Municipality that are part of our network. This is aimed at passengers with 60% (or more) declared disability who do not meet the conditions for using the regular public service.

Access conditions

This service is aimed at passengers with a declared disability of 60% or more and access to it is dependent on the provision of substantiating evidence of this.

The transportation service is limited to the capacity and availability of the vehicles assigned to it.

Subscription to the service

In store

Go to the Santo Amaro store and present the following documents:

Passport photo;
ID Card or Citizen's Card;
Medical certificate declaring that the holder has a disability of 60% or more.

Online

Fill out the form below and upload the requested documents.

Notice: If you do not intend to upload the necessary documents, you should go to one of our stores.

Name *

Phone *

Email *

Home Address *

Disability/Impairment: *

Reduced mobility (wheelchair)

Reduced mobility (crutch and others)

Visual impairment

Wheelchair Type *

Manual

Electric

Citizen Card (front copy only) *

Multipurpose Disability Medical Certificate *

Photography (passport-sized) *

I declare that I have read and agree with the terms of the Regulation of the Special Reduced Mobility Service.

I give my consent to the processing of my personal data, contained in this form, for the strict purpose of collecting and integrating it into the database for subscription to the special reduced mobility service and later sending the membership card and regulating the service. The information will be handled in accordance with internal security and confidentiality policies and procedures, with personal data only being kept for the time strictly necessary to resolve the issue raised. The elimination of the submitted documentation will not exceed a maximum period of 30 days.

Service reservation

This service can be reserved once substantiating evidence for the declared disability has been presented and the client card has been issued.

Reservations must be made up to two days before the intended journey, by contacting: 213 613 141 (exclusive for this service), which operates on weekdays, from 9 am to 1 pm and from 2 pm to 5 pm.

In each travel request, the Client must always indicate:

Access card number;
Desired day and time;
Place of origin;
Drop off location;
Confirmation of the use or not of a Wheelchair (electrical or manual) or other type of support equipment.

Important: for the proper functioning of the service, each user must:

confirm his appointment on the day before the intended trip;
be punctual, being at the agreed place, at the scheduled time.

Price and payment

The use of this service implies payment for all transported users (Client and their companion, per trip) at the amount corresponding to the current tariff, with the respective annual update.

Ticket validation is mandatory when entering the vehicles.

Children up to 3 years old benefit from free transport, when carried on the lap.

Operating hours

Monday to Friday: 6:30 am / 9:30 pm
Saturdays, Sundays and public holidays: 8 am / midday and 2 pm / 6 pm

Cancellations

Any cancellations not reported in good time will be charged the next time this service is used at the price of the bus fare, according to the current tariff.

Vehicle specifications

The vehicles used on this special reduced mobility service have the following characteristics:

Seats with seat belts
Electric lift platform for wheelchair access
Wheelchair securing and locking systems for use during the journey

Capacity: 10 passengers (5 in wheelchairs and 5 seated)

Service Regulation

The Special Reduced Mobility Service is governed by the rules and conditions described in this Regulation: See regulation >>