Reduced Mobility

Accessibility on regular public services

77% of our bus routes are equipped with total accessibility for passengers with reduced mobility (PRM), with room for a wheelchair and backrests and access ramps.

Wheelchair transport

Transport of manual or electric wheelchairs is limited to the following sizes and weight:

  • Length - 1250 mm
  • Width - 700 mm
  • Height - 1350 mm
  • Weight – 300 kg (wheelchair and user)

 

Reduced mobility scooters

Reduced mobility scooters cannot be transported on our vehicles.

Special reduced mobility service

Door-to-door service, operating through reservations, in all areas of Lisbon Municipality that are part of our network. This is aimed at passengers with 60% (or more) declared disability.

This service is aimed at passengers with a declared disability of 60% or more and access to it is dependent on the provision of substantiating evidence of this.

In store

Go to the Santo Amaro store and present the following documents:

  • Passport photo;
  • ID Card
  • Medical certificate declaring that the holder has a disability of 60% or more.

 

Online

Fill out the form below and upload the requested documents.

Notice: If you do not intend to upload the necessary documents, you should go to one of our stores.

This service can be reserved once substantiating evidence for the declared disability has been presented.

Reservations must be made up to two days before the intended journey, by contacting: CARRIS Terminal, Alta de Lisboa | 213 613 141 (Portuguese fixed network call)


Important: for the proper functioning of the service, each user must:

  • confirm his appointment on the day before the intended trip;
  • be punctual, being at the agreed place, at the scheduled time.

The use of this service implies payment for all transported users (Client and their companion, per trip). The usage price corresponds to the current on-board bus fare and is purchased on board the vehicle itself.

Monday to Friday: 6:30 am / 9:30 pm
Saturdays, Sundays and public holidays: 8 am / midday and 2 pm / 6 pm

Any cancellations not reported in good time will be charged the next time this service is used. 

The vehicles used on this special reduced mobility service have the following characteristics:

  • Seats with seat belts
  • Electric lift platform for wheelchair access
  • Wheelchair securing and locking systems for use during the journey

Capacity: 10 passengers (5 in wheelchairs and 5 seated)

The Special Reduced Mobility Service is governed by the rules and conditions described in this Regulation: See regulation >>