Best Practices
When using our vehicles, it is vital to comply with the rules ensuring proper operation of the service and the safety and comfort of all passengers. The cooperation of all is fundamental.
Validation
Validation is mandatory! Do you know what validation is for?
It is mandatory to validate your transport ticket when entering the vehicle, at the machine provided for this purpose. Validation is carried out when you bring your card close to the validators, which is duly validated when the validator emits a ‘green light’.
When you validate your ticket, you are contributing to improving our service, because it is through this information that we count the number of passengers on each route, so that we can then adjust the number and interval of tickets for each bus and tram.
Priority seats
Leave the priority seats for those who really need them.
Priority seats on the bus are spaces reserved to ensure the comfort and safety of passengers with specific needs, such as the elderly, people with disabilities, pregnant women or those with reduced mobility. They aim to provide more inclusive and accessible transport, offering a suitable seat to those who need it most.
Respect for these spaces is essential to ensure that those who really need it have access to a comfortable seat during their journey.
As well as a gesture of solidarity, it is also a fundamental principle of citizenship.
Luggage
Find out how to transport your luggage in our vehicles.
When transporting luggage, you should take three points into special consideration:
1.Safety;
2.The comfort of all passengers;
3.No damage to the vehicle.
Complying with these rules results in a safer and more peaceful journey for everyone.
The maximum size of luggage allowed in our vehicles is 55x40x20cm.
Food
No eating or drinking in our vehicles: for a cleaner and more comfortable environment.
To ensure the hygiene and comfort of all passengers, eating and drinking are not allowed inside our vehicles.
By avoiding litter and uncomfortable smells, you contribute to a clean and pleasant environment for everyone.
Headphones
Use headphones in our vehicles: respect everyone’s comfort!
To ensure the comfort and peace of mind of all passengers, you should use headphones while listening to music or watching videos.
This way, you avoid disturbing other passengers with the sound of what you’re watching and listening to while you enjoy your journey.
Animals (pets and service)
Find out how and in which cases animals may be transported in our vehicles.
The transport of animals is permitted if they are properly secured or if they are service dogs.
Securing animals: must be done in clean containers that are in a good state of repair, made of resistant, washable material that is easy to disinfect and watertight ( Ordinance no. 968/2009). These containers must be transportable as ‘hand luggage’ and placed in the designated areas.
Service dogs: Service dogs have access to public transport vehicles, free of charge, when accompanied by a disabled person, a qualified trainer or a foster family, and identified with their own card and official badge. Learn more >>
Scooters
It is forbidden to carry electric scooters.
Electric scooters are not allowed in our vehicles, in order to guarantee the safety and comfort of all passengers.
Others
No feet on seats
To maintain the cleanliness of the vehicles and the comfort of all passengers, it is forbidden to put your feet on the seats.
Be aware of steps
For your safety, be aware of steps and height differences inside vehicles.
Always hold on tight
For your safety, hold on tightly, especially when travelling standing up.
Watch out for pickpockets
Always keep an eye on your belongings and watch out for pickpockets.
Signal when you want to get into the vehicle
At the bus stop, when you want to get into a vehicle, signal your intention with your hand.
Leave the entry and passage areas free
Once you've validated your ticket, move to the back of the vehicle to keep the entrance area and passageway clear.
No smoking
Smoking is not allowed inside vehicles.
Be aware of the doors
Do not get in or out of the vehicle when the doors are moving. For your safety, when travelling standing up, do not lean against the vehicle doors.
Choose the most convenient payment method to pay your On-Board Fare
If you don't have a pass or other valid transport ticket, buy an On-Board Fare.
You can now pay by cash, MB WAY or bank card, just choose the method that's most convenient for you! Learn more >>
