Useful Contacts

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In this area we provide the contacts of the various Carris services.
We appreciate your contact.

  Customer Support 

Customer Service
Customer Carein Arco Cego
Avenida Duque Dvila, n 12, 1000-140 Lisboa
Timetable: from Monday to Friday 9:00 a.m. to 5:00 p.m. | Sales:from Monday to Friday from8:00 a.m. to 8:00 p.m.
Customer Care in Campo Grande Metro Station
Sales and Customer Care Timetable:from Monday to Friday from8:30 a.m. to 7:30 p.m.
Customer Carein Marqus de Pombal
Comercial area from Marqus de Pombal metro station
Sales and Customer Care Timetable:from Monday to Fridayfrom8:30 a.m. to 7:30 p.m.
Customer Carein Santo Amaro
Rua 1 de Maio, n 93, 1300-472 Lisboa
Sales and Customer Care Timetable:from Monday to Fridayfrom9:00 a.m. to 5:00 p.m.
Customer Care in RiverTerminal Cais do Sodr
Rua da Cintura do porto de Lisboa, 1249-249 Lisboa
Sales and Customer Care Timetable:from Monday to Fridayfrom 8:00 a.m. to 6:45 p.m.

Complaints
All suggestions and complaints regarding the service provided by Carris, Metro and Grupo Transtejo can be made in writing using one the following channels:
  • Email:reclamacoes@cmt.pt(link toonline formon the website)
  • Complaints Book available at Customer Spaces, stations, river terminals and mob kiosks;
  • Letter to the Complaints Service:Complexo de Carnide - Estrada da Pontinha, 1600-582 Lisboa.

  Corporate Contacts 

Office
Av. Fontes Pereira de Melo n. 28,1069-095 Lisboa

Call Centre
monday to friday 08:30 a.m. to 07:00 p.m.
Phone: (+351) 21 350 01 15

Public Relations
Phone: (+351) 21 710 10 78
Fax: (+351) 21 798 06 05
E-mail: relacoes.publicas@cmt.pt

Staff Recruitment
Phone: (+351) 21 361 30 00
E-mail: dr.drh@carris.pt

Retired Company Staff
Phone: (+351) 21 361 30 00

  Lost and Found
 

Lost Objects
PSP Olivais
Phone: 21 853 54 03
Timetable: from Monday to Friday from 9:00 a.m. to 12:30 p.m. and 2:00 p.m. to 4:00 p.m.

Lost Season Tickets
Phone: 21 361 30 00

  CARRIS Depots 

Santo Amaro Depot
Rua 1 de Maio, 101-103, 1300-472 Lisboa

Musgueira Depot
Azinhaga da Musgueira, n 100 B, 1750-315 Lisboa

Pontinha Depot
Estrada da Correia, n 80, 1500-210 Lisboa

Miraflores Depot
Alameda Antnio Srgio, n 62, 2795-221 Linda-a-Velha

Cabo Ruivo Depot
Avenida Dr. Augusto Castro, 1950-082 Lisboa

  Other Services 

CARRIS Museum
Address: Rua 1 de Maio, 101 - 103, 1300-472 Lisboa
Phone: 213 613 087/213 613 087
Website:http://museu.carris.pt
E-mail: museu@carris.pt

Special Service for People with Reduced Mobility
Musgueira Depot
Phone: 21 361 31 41

Carristur Rentals
Phone: 21 361 31 93
Website:www.yellowbustours.com