Complaints

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All suggestions and complaints regarding the service provided by Carris, Metro and Grupo Transtejo can be made in writing using one the following channels:

  • Complaints Book available at the Customer Spaces, stations, river terminals and mob kiosks;
  • Letter to the Complaints Service: Avenida Fontes Pereira de Melo, n 28, 1069-095 Lisboa;
  • E-mail: reclamacoes@cmt.pt;
  • Form:





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